FAQs

  • What is your return policy?
    We want you to absolutely love everything you purchase from Petalura, but if something isn’t as expected or just doesn’t suit you, we’ll do everything we can to make it right. You can return unworn, unwashed, unused, or defective merchandise for any reason within 60 days from the date you receive it. Please note, personalized items are not returnable unless defective.

    Contact us at 844-474-8800 or customerservice@petalura.com, Monday through Friday, 9 am to 5:30 pm CT. We’ll be happy to help.
  • Can I change or cancel my order?
    Our policy is to ship your items within one business day of receiving your order, so if you need to make any changes, please call us right away at 844-474-8800. We’ll do our best to accommodate your request, and if we can’t, we’ll help you process a return or exchange.

    Please note that orders for personalized items can’t be changed, cancelled, or returned, so triple-check those orders to make sure all of the details are correct. You’ll see a note with more information in the item description for all of our personalized items.

    Backordered items can be canceled any time before the item ships.
  • Can I change or cancel an order for a personalized item?
    Orders for personalized items can’t be changed, cancelled, or returned, so triple-check those orders to make sure all of the details are correct. You’ll see a note with more information in the online description for all of our personalized items. Questions? Please call. We want to make sure you get exactly what you expected.
  • What payment methods do you accept?
    We accept all major credit cards and PayPal.
  • Why is my item on backorder?
    Sometimes items sell more quickly than expected and it takes a day or two before we realize that we’ve sold out. Sometimes it’s something beyond our control, like an early monsoon season that prevents our Indian textile vendors from drying their hand-printed bedding outside, delaying our shipment for a couple of weeks.
    No matter the reason, we do our best to let you know ASAP and keep you informed about backorder dates. Backordered items can be cancelled at any time by contacting us at 844-474-8800 or customerservice@petalura.com. There is no additional shipping charge for backordered items.
  • Can I purchase items for delivery outside of the US?
    Unfortunately we can’t ship outside of the US yet, but we’re working on getting those details in place.
  • Can I ship items to multiple addresses?
    Yes! You’ll see the option to ship to multiple addresses on the Billing & Shipping page during checkout. Registered users can create an address book for future orders.
  • How do I track my package?
    As soon as your order is processed, you can start tracking it on your Order Status page. The tracking number will be in your order confirmation email, or we can look it up for you. Contact us at 844-474-8800 or customerservice@petalura.com, Monday through Friday, 9 am to 5:30 pm CT.